← Back to news

Big CX News from Oracle, Salesforce, HubSpot & Microsoft

From mass layoffs at Oracle to a fresh Microsoft 365 Copilot capability, here are extracts from some of this week’s most popular news stories. Oracle Cuts 30,000 Jobs to Fund Its AI Gamble On the morning of March 31, 2026, thousands of Oracle employees around the world opened an email at 6 a.m. to f

• Big CX News from Oracle, Salesforce, HubSpot & Microsoft

  CX Today 03 Apr 2026

  From mass layoffs at Oracle to a fresh Microsoft 365 Copilot capability, here are extracts from some of this week’s most popular news stories. Oracle Cuts 30,000 Jobs to Fund Its AI Gamble On the morning of March 31, 2026, thousands of Oracle employees around the world opened an email at 6 a.m. to f

• Siloed data, legacy systems hinder customer service
  2 sources 14 Jul 2026
• Why Amazon’s Salesforce MCP Move Matters For CX
  1 source 14 Jul 2026
• More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds
  1 source 14 Jul 2026
• Valoir Warns CX Leaders: AI Ambition Can Backfire Fast
  1 source 14 Jul 2026
• Your Contact Center AI is Failing – And You Probably Built it That Way
  1 source 14 Jul 2026