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Big CX News from Vonage, Claude, Fin (Intercom) & Cisco

From a major Vonage outage to Intercom’s rebrand, here are extracts from some of this week’s most popular news stories. Vonage’s 36-Hour SMS Outage Exposes a Single Point of Failure When a fire tore through a NorthC data center in Almere, Netherlands, on the morning of May 7, the damage extend

• Big CX News from Vonage, Claude, Fin (Intercom) & Cisco

  CX Today 15 May 2026

  From a major Vonage outage to Intercom’s rebrand, here are extracts from some of this week’s most popular news stories. Vonage’s 36-Hour SMS Outage Exposes a Single Point of Failure When a fire tore through a NorthC data center in Almere, Netherlands, on the morning of May 7, the damage extend

• [Virtual Event] The Impact of Agentic AI on the Customer Experience, From Contact Centers to Multichannel
  1 source 10 Jun 2026
• IBM and Red Hat’s $5BN Project Lightwell Open-Source Security Push Signals New CX Risk Priorities in the Mythos AI Era
  2 sources 29 May 2026
• TTEC Launches TTEC Titan™, an AI-Powered Security Platform for Remote Customer Experience Operations
  2 sources 28 May 2026
• Cloud-Based Customer Experience Platforms
  1 source 29 May 2026
• Cloud-Based Customer Experience Platforms
  1 source 29 May 2026