As more CX teams deploy AI agents, the build-versus-buy question is no longer theoretical. Leaders are feeling real pressure to move beyond pilots and prove impact, but many are also learning that an agent that looks great in a demo can fall apart fast in production. In this CX Today interview, Dhwa
As more CX teams deploy AI agents, the build-versus-buy question is no longer theoretical. Leaders are feeling real pressure to move beyond pilots and prove impact, but many are also learning that an agent that looks great in a demo can fall apart fast in production. In this CX Today interview, Dhwa