← Back to news

Capacity Launches AI Analytics Assistant As Conversational Analytics Moves Toward Predictive CX Decisioning

Customer analytics and intelligence platforms are hitting the same ceiling across sectors. The problem is not a lack of CX data. It is the lag between question, insight, and operational action. This week, Capacity launched an AI Analytics Assistant designed to let CX, contact center, and operations

• Capacity Launches AI Analytics Assistant As Conversational Analytics Moves Toward Predictive CX Decisioning

  CX Today 27 May 2026

  Customer analytics and intelligence platforms are hitting the same ceiling across sectors. The problem is not a lack of CX data. It is the lag between question, insight, and operational action. This week, Capacity launched an AI Analytics Assistant designed to let CX, contact center, and operations

• [Virtual Event] The Impact of Agentic AI on the Customer Experience, From Contact Centers to Multichannel
  1 source 10 Jun 2026
• IBM and Red Hat’s $5BN Project Lightwell Open-Source Security Push Signals New CX Risk Priorities in the Mythos AI Era
  2 sources 29 May 2026
• Zendesk Launches $100 Million Initiative to Support AI-Driven Startups
  2 sources 29 May 2026
• TTEC Launches TTEC Titan™, an AI-Powered Security Platform for Remote Customer Experience Operations
  2 sources 28 May 2026
• Cloud-Based Customer Experience Platforms
  1 source 29 May 2026