Conversational AI Agents are designed to handle customer conversations from question to resolution autonomously. They can do this by generating answers based on knowledge sources, or they can follow instructions and handle specific, more complex, use cases with logical flows.A customer might ask &qu
Conversational AI Agents are designed to handle customer conversations from question to resolution autonomously. They can do this by generating answers based on knowledge sources, or they can follow instructions and handle specific, more complex, use cases with logical flows.A customer might ask &qu