Customer interactions do not all follow the same route. Some requests can be handled and resolved by an AI Agent without a person getting involved. Others need a support agent from the outset, while some may begin with an AI Agent and need human attention later. The platform needs to
Customer interactions do not all follow the same route. Some requests can be handled and resolved by an AI Agent without a person getting involved. Others need a support agent from the outset, while some may begin with an AI Agent and need human attention later. The platform needs to