CRM has traditionally been a place where employees go to update records, check account history, and find the information they need. But is that still the case? The biggest CRM announcements from the past seven days point to a model where data, business rules, and customer context are being pushed ou
CRM has traditionally been a place where employees go to update records, check account history, and find the information they need. But is that still the case? The biggest CRM announcements from the past seven days point to a model where data, business rules, and customer context are being pushed ou