DITO Telecommunity's internally developed AI platform, KAi, now resolves up to 98 percent of routine customer inquiries across its app, eShop, and social media channels, significantly reducing frontline support costs whilst enabling agents to focus on complex cases. The system delivers 24/7 assistance and faster resolution times, whilst continuously learning from interactions to improve performance, fundamentally shifting the nature of customer engagements from high-volume routine handling to more substantive agent-led support.
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