eGain has launched an AI agent for Cisco Webex Contact Center that integrates AI-powered knowledge directly into agent workflows at the point of service, enabling faster and more informed customer interactions without requiring agents to leave their primary platform. This development reflects the broader industry shift towards embedding AI capabilities within existing contact centre infrastructure, similar to how RingCentral has been recognised as a leader in AI-enabled workforce engagement management.
eGain Announces AI Agent for Cisco Webex Contact Center to Deliver AI-Powered Knowledge at the Point of Service finance.yahoo.com
RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management finance.yahoo.com