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Forget the Rulebook: How Self-Learning AI Is Rewriting Contact Center Automation

22 Jul 2026 1 source

In this discussion, Rhys Fisher, Associate Editor at CX Today, sits down with Claudio Rodrigues, Chief Product Officer at Omilia, to dig into one of the most pressing questions in customer experience right now: what does truly intelligent, self-learning contact center AI actually look like in practi

Sources

Forget the Rulebook: How Self-Learning AI Is Rewriting Contact Center Automation

CX Today 22 Jul 2026

In this discussion, Rhys Fisher, Associate Editor at CX Today, sits down with Claudio Rodrigues, Chief Product Officer at Omilia, to dig into one of the most pressing questions in customer experience right now: what does truly intelligent, self-learning contact center AI actually look like in practi