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From Conversation to Case Action: Automating ServiceNow Workflows from Live Voice with Vonage

 Rob Wilkinson speaks with Jonathan Kershaw, Director of Product Management at Vonage, about how live voice can bring real-time voice transcription and context directly into ServiceNow to trigger workflows during the call, not after it. Kershaw explains where the pain shows up most clearly: agents

• From Conversation to Case Action: Automating ServiceNow Workflows from Live Voice with Vonage

  CX Today 16 Jun 2026

   Rob Wilkinson speaks with Jonathan Kershaw, Director of Product Management at Vonage, about how live voice can bring real-time voice transcription and context directly into ServiceNow to trigger workflows during the call, not after it. Kershaw explains where the pain shows up most clearly: agents

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