As customer experience (CX) teams race to deploy AI agents, leaders are faced with the question: Do we build our own custom AI agents from scratch, or do we purchase an off-the-shelf platform? Recent industry research highlights a striking disconnect. While a significant majority of CX leaders expre
As customer experience (CX) teams race to deploy AI agents, leaders are faced with the question: Do we build our own custom AI agents from scratch, or do we purchase an off-the-shelf platform? Recent industry research highlights a striking disconnect. While a significant majority of CX leaders expre