analysis industry

Gartner Survey Finds Customers Are 3x More Likely to Use Third-Party GenAI Than Company-Provided Chatbots for Customer Service

08 Jul 2026 1 source

Gartner Survey Finds Customers Are 3x More Likely to Use Third-Party GenAI Than Company-Provided Chatbots for Customer Service Gartner

Sources

Gartner Survey Finds Customers Are 3x More Likely to Use Third-Party GenAI Than Company-Provided Chatbots for Customer Service - Gartner

Google News - Customer Service AI 08 Jul 2026

Gartner Survey Finds Customers Are 3x More Likely to Use Third-Party GenAI Than Company-Provided Chatbots for Customer Service Gartner