Gartner has found that AI spending by customer service leaders has surged 38%, while overall service and support budgets rose by just two percent. That gap tells a sharp story for CX leaders. AI is no longer a side experiment funded from innovation budgets. It is becoming a core operating cost, and
Gartner has found that AI spending by customer service leaders has surged 38%, while overall service and support budgets rose by just two percent. That gap tells a sharp story for CX leaders. AI is no longer a side experiment funded from innovation budgets. It is becoming a core operating cost, and