Agentic orchestration is becoming the operational test behind every enterprise CX AI strategy, according to Genesys’ 2026 State of Customer Experience report. The report, based on surveys of 5,811 consumers and 1,560 CX and business leaders across more than 20 countries, shows that customers increas
Agentic orchestration is becoming the operational test behind every enterprise CX AI strategy, according to Genesys’ 2026 State of Customer Experience report. The report, based on surveys of 5,811 consumers and 1,560 CX and business leaders across more than 20 countries, shows that customers increas