Everywhere you turn, the conversation about AI and customer experience sounds the same. AI will replace the contact center. Customers don’t want to talk to humans anymore. Automation will fix everything. But how much of that is actually true — and how much of it is costing brands real customer
Everywhere you turn, the conversation about AI and customer experience sounds the same. AI will replace the contact center. Customers don’t want to talk to humans anymore. Automation will fix everything. But how much of that is actually true — and how much of it is costing brands real customer