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How AI Agents Will Reshape Customer Engagement on Social Platforms

View on YouTube. Ravi Surampudi, Senior Manager, GTM at Workday, believes the next big shift in social platforms won’t simply be about more automation — it will be about who controls how interactions are discovered, shaped and acted upon. In this conversation, he unpacks why Meta’s latest moves poin

• How AI Agents Will Reshape Customer Engagement on Social Platforms

  CX Today 01 Apr 2026

  View on YouTube. Ravi Surampudi, Senior Manager, GTM at Workday, believes the next big shift in social platforms won’t simply be about more automation — it will be about who controls how interactions are discovered, shaped and acted upon. In this conversation, he unpacks why Meta’s latest moves poin

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