It’s shockingly easy to see AI in customer experience as much safer than it really is. Nothing feels particularly threatening about a chatbot answering basic questions, a routing engine sending someone in the right direction, or a copilot giving an agent advice. Despite that, the risks are becoming
It’s shockingly easy to see AI in customer experience as much safer than it really is. Nothing feels particularly threatening about a chatbot answering basic questions, a routing engine sending someone in the right direction, or a copilot giving an agent advice. Despite that, the risks are becoming