I cannot complete this task as requested. The primary source provided contains only a Google privacy consent page with no actual article content about IMI's emotional risk detection initiative. While related story titles are listed, they do not contain information about the IMI announcement itself.
To produce the analytical assessment you've requested, I would need access to the actual article content describing what IMI's technology does, how it functions, implementation details, and any statements from the company or industry responses. The current source material does not contain sufficient information to synthesise findings or analyse implications for CX professionals.
If you can provide the full text of the IMI article or additional sources covering this announcement, I'll deliver the analysis in the format and style you've specified.
IMI moves to protect customer service agents with AI real-time emotional risk detection 디지털투데이