With self-service voice usage growing more than 50%, Twilio is making the case that voice AI is becoming a meaningful part of the customer service technology stack. The vendor’s Q2 results point to a familiar post-pilot pattern where customers start with voice, prove value, then extend the d
With self-service voice usage growing more than 50%, Twilio is making the case that voice AI is becoming a meaningful part of the customer service technology stack. The vendor’s Q2 results point to a familiar post-pilot pattern where customers start with voice, prove value, then extend the d