Not long ago, inflight Wi-Fi sat at the very bottom of the airline customer experience. Inflight internet once ranked last out of 21 airline experience benchmarks measured by the American Customer Satisfaction Index – below baggage handling, below seat comfort, and below airline food. For CX p
Not long ago, inflight Wi-Fi sat at the very bottom of the airline customer experience. Inflight internet once ranked last out of 21 airline experience benchmarks measured by the American Customer Satisfaction Index – below baggage handling, below seat comfort, and below airline food. For CX p