Intercom has launched Fin for Ecommerce, folding pre-purchase shopping assistance into the same AI agent already handling customer support for more than 8,000 businesses. In doing so, the company is taking another step toward its stated goal of replacing multi-agent setups with a single system acros
Intercom has launched Fin for Ecommerce, folding pre-purchase shopping assistance into the same AI agent already handling customer support for more than 8,000 businesses. In doing so, the company is taking another step toward its stated goal of replacing multi-agent setups with a single system acros