Kustomer has expanded its AI-native customer experience platform with a new capability called Kustomer Architect, positioning it as a way to guide brands through AI transformation tied to business outcomes. The messaging matters as much as the feature. Kustomer is making a direct critique of how man
Kustomer has expanded its AI-native customer experience platform with a new capability called Kustomer Architect, positioning it as a way to guide brands through AI transformation tied to business outcomes. The messaging matters as much as the feature. Kustomer is making a direct critique of how man