← Back to news

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center  microsoft.com

• Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center - microsoft.com

  Google News - Contact Centre AI 04 Feb 2026

  Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center  microsoft.com

• AI Is Leaving the Contact Center – Is Anyone Ready for What Comes Next?
  2 sources 14 May 2026
• Vendors Race to Reinvent Cyber Defense for the Agentic AI Era
  1 source 14 May 2026
• Infobip Unveils AgentOS, an AI-Powered Platform for Customer Experience Automation
  1 source 14 May 2026
• Intercom Rebrands to Fin as AI Agent Becomes the Core Business
  2 sources 13 May 2026
• How CX Leaders Can Build Customer Trust With AI Agents
  1 source 14 May 2026