Most admins and agents using Zendesk never think about Sunshine Conversations. And that is rather the point.It sits underneath the entire conversational experience in Zendesk. It does not show up as a tab in Agent Workspace. It is not a single feature you'll find in Admin Center.
Most admins and agents using Zendesk never think about Sunshine Conversations. And that is rather the point.It sits underneath the entire conversational experience in Zendesk. It does not show up as a tab in Agent Workspace. It is not a single feature you'll find in Admin Center.