Meta has agreed to an up to $18bn settlement that could reshape how teenagers use Facebook and Instagram. For CX leaders, the story reaches beyond child safety and social media regulation. It raises urgent questions about Gen Z engagement, social customer service, and customer data privacy. The sett
Meta has agreed to an up to $18bn settlement that could reshape how teenagers use Facebook and Instagram. For CX leaders, the story reaches beyond child safety and social media regulation. It raises urgent questions about Gen Z engagement, social customer service, and customer data privacy. The sett