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Microsoft adds slew of AI agents in Dynamics 365 Contact Center, Sales, Customer Insights

Microsoft adds slew of AI agents in Dynamics 365 Contact Center, Sales, Customer Insights  Constellation Research

• Microsoft adds slew of AI agents in Dynamics 365 Contact Center, Sales, Customer Insights - Constellation Research

  Google News - Contact Centre AI 27 Apr 2026

  Microsoft adds slew of AI agents in Dynamics 365 Contact Center, Sales, Customer Insights  Constellation Research

• Meo awarded for use of visual AI in customer service
  1 source 27 Apr 2026
• Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents
  1 source 27 Apr 2026
• ASAPP Launches Multiple AI Agents Within CXP to Advance Enterprise Customer Service
  1 source 27 Apr 2026
• RAG precision tuning can quietly cut retrieval accuracy by 40%, putting agentic pipelines at risk
  1 source 27 Apr 2026
• Despite the hype, AI is not replacing the customer service workforce
  1 source 27 Apr 2026