The era of basic chatbots is officially over. And Microsoft Q3 2026 earnings revealed a massive shift toward autonomous CX systems that operate entirely in the background. But customer service leaders must now prepare for a future in which artificial intelligence handles complex workflows independen
The era of basic chatbots is officially over. And Microsoft Q3 2026 earnings revealed a massive shift toward autonomous CX systems that operate entirely in the background. But customer service leaders must now prepare for a future in which artificial intelligence handles complex workflows independen