NiCE has used its annual NiCE World conference in Orlando to announce three AI initiatives: AI-native CX platform with agentic AI at its core Workforce Empowerment Suite for governing a hybrid workforce of humans and AI agents NiCE Labs, a dedicated innovation hub for research, benchmarking, and rap
NiCE has used its annual NiCE World conference in Orlando to announce three AI initiatives: AI-native CX platform with agentic AI at its core Workforce Empowerment Suite for governing a hybrid workforce of humans and AI agents NiCE Labs, a dedicated innovation hub for research, benchmarking, and rap