Omilia has secured $67 million in Series B funding to expand its voice-first AI platform for enterprise customer support, marking a significant validation of its approach to contact center automation. Led by Expedition Growth Capital, the round comes after the Athens-based company increased annual recurring revenue tenfold to $60 million since its 2020 Series A, without requiring interim capital raises. The company's customer base spans regulated sectors including banking, insurance, and healthcare—Capital One, Discover, RBC, and the UK's Department for Work and Pensions among them—with production deployments handling over one million calls daily for a Tier 1 U.S. bank and 600,000 daily for a multinational insurer. Omilia's differentiation centres on owning its proprietary AI stack rather than relying on third-party frontier models, enabling predictable costs, sub-second latency across 50,000 concurrent interactions, and compliance with FedRAMP, PCI-DSS, SOC 2, HIPAA, and GDPR. The company has also expanded into quick-service restaurants, deploying across more than 1,000 Taco Bell drive-thru locations.
The funding underscores a critical inflection point in how enterprises are evaluating contact center AI. Omilia's CEO argues that the market's obsession with deploying large language models for every interaction represents wasteful over-engineering—most customer queries involve routine requests like account balance checks that don't require generative AI. This positions Omilia against competitors like Sierra and Decagon, which market themselves primarily as generative AI plays. The company's self-learning agents are designed to learn across the customer journey, automate routine conversations, and assist human agents in real time, rather than replacing static, rule-based workflows. For CX teams already invested in legacy platforms or considering migration, the question becomes whether your current vendor can offer comparable unit economics and cost predictability—particularly given Omilia's no-token-cost pass-through model that shields customers from third-party model price fluctuations.
The capital injection will accelerate Omilia's North American expansion, including opening its first U.S. office in H2 2026, whilst bolstering commercial leadership with hires from Five9 (where several executives scaled ARR from $100 million to $1 billion). With 500 employees expanding to 600 by year-end, Omilia is positioning itself as a billion-dollar revenue company within three years. For support leaders evaluating vendor partnerships, this raises a strategic question: as generalist AI platforms proliferate, will domain-specific expertise in voice automation and regulated-sector compliance become a competitive moat, or will larger platforms like Salesforce and Zendesk absorb these capabilities faster than specialists can scale?
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