Parloa, a Berlin-based customer service AI agent platform, has tripled its valuation to $3 billion with a $350 million Series D funding round just eight months after raising $120 million at a $1 billion valuation, positioning itself among the leading competitors in the rapidly consolidating AI agent space alongside rivals like Sierra and Decagon. The company, which already serves major enterprise customers including Allianz, Booking.com, and SAP with over $50 million in annual recurring revenue, plans to invest significantly in building contextual, multi-model AI agents that can recognise customer identity and needs across phone, web, and app channels, moving beyond simple call-handling automation.
The funding round, led by Insight Partners, comes just four months after Wonderful raised a $100 million Series A.
The massive round was led by existing investor General Catalyst, with participation from other returning backers.