Rasa has been recognised as a Strong Performer in Forrester's Q2 2026 Wave for Conversational AI Platforms, earning top marks for its developer-first approach, on-premises deployment flexibility, and enterprise-grade data sovereignty capabilities—making it particularly relevant for organisations requiring strict control over AI governance and customer data protection. The evaluation highlights that Rasa's differentiated model, which prioritises transparent pricing, resource orchestration, and application lifecycle management, addresses a growing enterprise need for conversational AI solutions that embed into existing business operations rather than imposing one-size-fits-all constraints. If your organisation is evaluating conversational AI platforms to enhance customer service whilst maintaining data control and governance standards, Rasa's positioning as a Strong Performer warrants consideration alongside your current Zendesk infrastructure.
Rasa Recognized as a Strong Performer in the Forrester Wave™: Conversational AI Platforms For Customer Service PR Newswire
Rasa Recognized as a Strong Performer in the Forrester Wave™: Conversational AI Platforms For Customer Service Morningstar