Customer experience leaders are under pressure to move faster, prove value, and keep pace with customers whose expectations change in real time. In this CX Today interview, Nicole Willing sits down with Bain & Company’s Jamie Cleghorn, Global Head of Customer Practice and Eduardo Roma, Global He
Customer experience leaders are under pressure to move faster, prove value, and keep pace with customers whose expectations change in real time. In this CX Today interview, Nicole Willing sits down with Bain & Company’s Jamie Cleghorn, Global Head of Customer Practice and Eduardo Roma, Global He