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Research: 100% Use AI, 0% Say It’s Critical to Success

Research: 100% Use AI, 0% Say It’s Critical to Success  MarTech Cube

• Research: 100% Use AI, 0% Say It’s Critical to Success - MarTech Cube

  Google News - Customer Service AI 28 Apr 2026

  Research: 100% Use AI, 0% Say It’s Critical to Success  MarTech Cube

• Gartner Survey Finds 85% of Service and Support Leaders are Expanding Human Agent Responsibilities Despite Expectations of Mass AI Layoffs
  1 source 28 Apr 2026
• Gartner Survey Finds 85% of Service and Support Leaders are Expanding Human Agent Responsibilities Despite Expectations of Mass AI Layoffs
  1 source 28 Apr 2026
• Gartner Survey Finds 85% of Service and Support Leaders are Expanding Human Agent Responsibilities Despite Expectations of Mass AI Layoffs
  1 source 28 Apr 2026
• Youi survey reveals hidden time burden behind ‘good’ customer service
  1 source 28 Apr 2026
• Amid Ongoing Disruptions, New Ada Research Reveals Travelers Are Done Waiting, and Indifferent to Who Fixes It
  1 source 28 Apr 2026