Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue?

• Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue? - The Guardian

  Google News - Customer Service AI 05 Mar 2026

  Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue?  The Guardian