For years, five nines has been the number that kept boardrooms comfortable. It looked clean on a performance dashboard and gave technology leaders a ready answer when executives asked whether the contact center could be trusted. The problem, according to CX Consultant Rhona Bradshaw, is that it was
For years, five nines has been the number that kept boardrooms comfortable. It looked clean on a performance dashboard and gave technology leaders a ready answer when executives asked whether the contact center could be trusted. The problem, according to CX Consultant Rhona Bradshaw, is that it was