The debate around vendor consolidation in CX isn’t new, but Salesforce’s push into the contact center with Agentforce has given it fresh urgency. For Baker Johnson, Chief Business Officer at UJET, the announcement confirms something the industry has long struggled to admit: the fragmenta
The debate around vendor consolidation in CX isn’t new, but Salesforce’s push into the contact center with Agentforce has given it fresh urgency. For Baker Johnson, Chief Business Officer at UJET, the announcement confirms something the industry has long struggled to admit: the fragmenta