I arrived at ServiceNow Knowledge 26 expecting another confident enterprise AI keynote. What I found was a more urgent message: agentic AI is moving fast, and enterprises need control before they give it real work. ServiceNow did not simply pitch more AI assistants. It positioned itself as the contr
I arrived at ServiceNow Knowledge 26 expecting another confident enterprise AI keynote. What I found was a more urgent message: agentic AI is moving fast, and enterprises need control before they give it real work. ServiceNow did not simply pitch more AI assistants. It positioned itself as the contr