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Sprinklr Service and the Shift from AI Explainability to AI Assurance

Sprinklr’s 2026 releases show how contact centers are moving from trusting AI agents on promise to testing them before and after deployment. With tools like Sprinklr Autonomous Evaluation, the brand might finally be ready to answer some serious questions about AI agent assurance. AI agent governance

• Sprinklr Service and the Shift from AI Explainability to AI Assurance

  CX Today 20 Sep 2026

  Sprinklr’s 2026 releases show how contact centers are moving from trusting AI agents on promise to testing them before and after deployment. With tools like Sprinklr Autonomous Evaluation, the brand might finally be ready to answer some serious questions about AI agent assurance. AI agent governance

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