Safely manage your Zendesk from the AI assistant you already use, via the Deltastring MCP.
Beacon configuration platform
→
News
Services
Beacon
Pricing
Contact
← Back to news
analysis
industry
Survey Finds 85% of Customer Service Leaders are Expanding Human Agent Duties
19 May 2026
1 source
Survey Finds 85% of Customer Service Leaders are Expanding Human Agent Duties ACA International
Sources
Survey Finds 85% of Customer Service Leaders are Expanding Human Agent Duties - ACA International
Google News - Customer Service AI
19 May 2026
Survey Finds 85% of Customer Service Leaders are Expanding Human Agent Duties ACA International
Related Stories
Siloed data, legacy systems hinder customer service
2 sources
14 Jul 2026
More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds
1 source
14 Jul 2026
Valoir Warns CX Leaders: AI Ambition Can Backfire Fast
1 source
14 Jul 2026
Your Contact Center AI is Failing – And You Probably Built it That Way
1 source
14 Jul 2026
Why AI is failing retail customer service (and how to fix it)
1 source
14 Jul 2026