If you read our scene-setter on the Board vs. The Floor tension — or watched the full video interview with Salesforce’s SVP of Agentforce Contact Center — you already understand the scale of the problem. Board pressure, operational reality, and a 95% pilot failure rate sitting between them. T
If you read our scene-setter on the Board vs. The Floor tension — or watched the full video interview with Salesforce’s SVP of Agentforce Contact Center — you already understand the scale of the problem. Board pressure, operational reality, and a 95% pilot failure rate sitting between them. T