When it comes to conversations about AI in the contact center, more often than not, the technology discussion is thorough, but the governance discussion is rarely so. How organizations are actually going to manage, measure, and hold accountable a workforce that includes both human agents and auton
When it comes to conversations about AI in the contact center, more often than not, the technology discussion is thorough, but the governance discussion is rarely so. How organizations are actually going to manage, measure, and hold accountable a workforce that includes both human agents and auton