The commercial logic of enterprise customer experience technology is fracturing. For the past decade, the enterprise software model was simple: companies bought seats, and humans occupied them. But the latest earnings reports from Microsoft, Salesforce, and Zoom reveal a market fundamentally reorgan
The commercial logic of enterprise customer experience technology is fracturing. For the past decade, the enterprise software model was simple: companies bought seats, and humans occupied them. But the latest earnings reports from Microsoft, Salesforce, and Zoom reveal a market fundamentally reorgan