Francesca Roche sits down with Patricia Camden, US Marketing, Customer Experience and Loyalty Leader at EY, to examine a growing risk for brands deploying artificial intelligence across customer journeys: AI can act faster than people can process, understand, and trust what is happening. For years,
Francesca Roche sits down with Patricia Camden, US Marketing, Customer Experience and Loyalty Leader at EY, to examine a growing risk for brands deploying artificial intelligence across customer journeys: AI can act faster than people can process, understand, and trust what is happening. For years,