Contact centers spend heavily on customer journeys, designing scripts, training agents, deploying AI assistants, optimizing digital flows and measuring conversion. But the journey is still too often treated as separate from the payment, the crucial point of revenue generation. When customers reach
Contact centers spend heavily on customer journeys, designing scripts, training agents, deploying AI assistants, optimizing digital flows and measuring conversion. But the journey is still too often treated as separate from the payment, the crucial point of revenue generation. When customers reach