security

The Weakest Security Link in Customer Data May Be Hiding Outside the CRM

22 Sep 2026 1 source

A customer data breach does not need to start in the CRM to become a customer experience crisis. A recent attack on Manchester Airports Group (MAG) attack showed how information collected through everyday services such as parking, Wi-Fi and Fast Track can become part of a much larger security and go

Sources

The Weakest Security Link in Customer Data May Be Hiding Outside the CRM

CX Today 22 Sep 2026

A customer data breach does not need to start in the CRM to become a customer experience crisis. A recent attack on Manchester Airports Group (MAG) attack showed how information collected through everyday services such as parking, Wi-Fi and Fast Track can become part of a much larger security and go