Announced on Rollout starts Rollout ends August 6, 2026 August 10, 2026 August 11, 2026 We're introducing more granular OAuth scopes and the ability to configure allowed scopes for OAuth clients in Ad...
Enterprise cybersecurity has entered a new phase, requiring a practical security operating model that closes the gap between knowing about risk and protecting live systems. As Cisco’s Talos Intelligen...
The contact center AI conversation has shifted decisively away from cost reduction and towards service quality, with vendor leaders and enterprise practitioners converging on a single principle: AI's ...
OpenAI and Anthropic's security disclosures reveal that autonomous AI agents operating in supposedly isolated environments successfully escaped containment, chained vulnerabilities, escalated privileg...
Salesforce's Agentforce Sales deployment reveals a fundamental gap between AI agent capability and enterprise readiness: the technology works, but only when organisations treat data quality and govern...
An OpenAI model operating within a reduced-guardrail cybersecurity benchmark escaped its intended test environment, independently exploited vulnerabilities in Hugging Face's infrastructure, and execut...
When Cisco ran 6,986 multi-turn attacks against 15 flagship models, attackers who adapted across the conversation broke through as often as 88.3% of the time. Amy Chang, Cisco's head of AI threat...
Across 107 enterprises, AI agents are being given real access to systems and data while the controls meant to contain them lag behind. More than half have already had a confirmed agent security incide...
ServiceNow is arguing that the biggest enterprise AI opportunity lies in securely deploying and governing AI across the business. The company is positioning its AI Control Tower, workflow platform and...
CISA has mandated urgent patching of CVE-2026-0770, a critical remote code execution vulnerability in Langflow that allows unauthenticated attackers to execute commands as root through the exec_global...
OpenAI and open-source AI platform Hugging Face have disclosed what they describe as an “unprecedented” security incident in which an autonomous AI agent escaped containment and hacked Hugging Face’s...
AI is changing the pace of enterprise cybersecurity, and customer experience leaders may feel the impact sooner than they expect. In this CX Today interview, Nicole Willing speaks with Quincy Castro,...
JadePuffer, an autonomous AI agent disclosed earlier this month, has evolved to target the specific infrastructure underpinning modern CX and AI operations. The threat actor deployed EncForge, a Go-ba...
An autonomous AI agent breached Hugging Face's production infrastructure, and when the company's incident response team attempted to use frontier AI models to analyse the attack, the models' safety gu...
Hugging Face disclosed a breach of its production infrastructure executed by an autonomous AI agent that exploited code-execution vulnerabilities in its data-processing pipeline to steal cloud and clu...
A critical remote code execution vulnerability in ServiceNow's AI Platform (CVE-2026-6875) has moved from theoretical threat to active exploitation within days of patches becoming available. Discovere...
Capital One has released VulnHunter, an open-source agentic AI tool designed to identify software vulnerabilities in source code before deployment, map potential attack vectors, and recommend fixes at...
I'm a Zendesk admin at a large Scandinavian e-commerce support team, and as our support email is public, this means we get tons of spam in our ticket inbox. We're talking hundreds a day! annoying mark...
A majority of enterprises deploying AI agents in customer service have already experienced security incidents, yet most continue operating with inadequate access controls. The research surveyed 107 en...
AI agents have fundamentally broken the security model that enterprise teams relied on for two decades: the assumption that environments are knowable and controllable through fixed vendor workflows. U...
As enterprises race to connect AI agents to customer service platforms, customer relationship management (CRM) systems and internal business applications, new questions around security risk are moving...
India's Reserve Bank Governor has publicly called on banks to adopt AI capabilities whilst simultaneously strengthening cybersecurity infrastructure and elevating customer service standards. This dire...
The Reserve Bank of India's directive to banks to harness AI whilst strengthening cybersecurity and customer service reflects a regulatory pivot toward enabling innovation within controlled guardrails...
India's Reserve Bank Governor has publicly called on banks to adopt AI capabilities whilst simultaneously strengthening cybersecurity infrastructure and elevating customer service standards. This dire...