As AI agents move into customer experience workflows, handling queries, processing transactions, and triggering backend actions, they introduce a new layer of security risk that goes beyond traditiona...
RSAC 2026 'It freakin' worked' says Rob Joyce - and shows how relentless AI agents can find holes humans miss The now-infamous Anthropic report about Chinese cyberspies abusing Claude AI to automate c...
South Korea’s SK Telecom is attempting to rebuild its reputation with customers by establishing a new customer experience unit, restructuring its approach with expanded in-person services and investin...
Announced on Rollout starts Rollout ends March 18, 2026 March 25, 2026 April 2, 2026 Starting March 25, 2026, Zendesk is updating the sign-in flow to check for expired passwords before prompting for t...
Announced on Rollout starts Rollout ends March 18, 2026 March 25, 2026 March 26, 2026 Starting March 25, 2026, Zendesk is updating the sign-in flow to check for expired passwords before prompting for...
Nvidia announced an open enterprise AI agent platform, called NemoClaw, that is built off of viral OpenClaw.
WBBA Reports Show AI Driving Customer Service, Cybersecurity, and Network Evolution The Fast Mode
Kevin Mandia founded Armadin to create autonomous cybersecurity agents, software designed to learn and respond to threats without a human in the middle.
ManoMano's exposure of 38 million customer records across Europe resulted from a Zendesk-linked contractor breach, compromising customer data through your support infrastructure. This incident highlig...
Evaluating AI agents: Real-world lessons from building agentic systems at Amazon | Artificial Intelligence Amazon Web Services
Data breaches of thousands of ManoMano customer data records, reportedly extracted from Zendesk en-contact.com
2nd spam wave exploits unsecured Zendesk systems SC Media
2nd spam wave exploits unsecured Zendesk systems | brief | SC Media SC Media
Zendesk spam wave returns, floods users with 'Activate account' emails bleepingcomputer.com
We've seen widespread issues with spammers using Zendesk instances as a relay. This is something I've fixed at various businesses over the last few years. The primary problem is using placeholders suc...
Spammers abuse Zendesk to flood inboxes with legitimate-looking emails, but why? malwarebytes.com
Announced on Rollout starts February 2, 2026 February 2, 2026 We’re making some changes to the default behavior of new global OAuth clients so that access and refresh tokens automatically expire. Addi...
Zendesk users worldwide are experiencing a new wave of spam emails, with attackers hijacking support tickets as part of a large-scale campaign. Administrators and support teams should review ticket se...
Zendesk ticket systems worldwide have been compromised in a coordinated attack, with threat actors exploiting unsecured instances to launch a massive spam campaign at scale. Administrators should imme...
Mass spam attacks are actively exploiting Zendesk instances to distribute unsolicited content at scale, targeting organisations using the platform as a vector for bulk messaging campaigns. Administrat...
Zendesk ticket systems hijacked in massive global spam wave bleepingcomputer.com
Spammers are exploiting Zendesk's email reply functionality to flood inboxes with legitimate-looking support ticket notifications by submitting tickets from arbitrary email addresses, causing recipien...
Mass Spam Attacks Leverage Zendesk Instances darkreading.com
Zendesk is deprecating the password field type for third-party credentials in apps, effective 29 April 2026, to enhance security and align with industry standards. App developers must update their imp...