JadePuffer ransomware represents a watershed moment for infrastructure security: researchers documented the first fully autonomous AI-driven ransomware attack, where an LLM agent executed reconnaissan...
BusinessOS AI has launched a consolidated platform combining CRM, project management, finance, HR, helpdesk support and AI automation into a single dashboard—positioning itself as an all-in-one altern...
Zendesk is rolling out automated session security monitoring across its platform, deploying real-time detection systems to identify and terminate compromised sessions before attackers can exploit them...
ServiceNow and Accenture have jointly launched an AI-powered cybersecurity offering designed to help enterprises migrate away from legacy risk management platforms whilst embedding agentic AI into sec...
Agentic AI systems deployed across CX platforms operate with identity and access controls designed for static, predictable workloads—a fundamental mismatch that creates exploitable security gaps. Unli...
A user of Taipei Metro's AI-powered customer service system was sentenced to six months in prison for weaponising the platform to distribute threats and harassment. The case represents the first crimi...
AI coding agents can be manipulated into executing malware through a deceptively simple attack chain that exploits their error-recovery logic rather than requiring traditional exploit code. Mozilla's ...
The critical distinction between failed and successful AI implementations in customer service centres on whether organisations treat technology adoption as isolated efficiency projects or as fundament...
Krisp has launched Voice Security and Speech Analytics as integrated capabilities within its Call Center AI platform, directly addressing two critical vulnerabilities in contact center operations: the...
The security implications of advanced AI models were immediately clear to Visa’s technology team when they began testing Anthropic’s Mythos model.Just weeks into Project Glasswing, the team observed h...
LastPass confirmed that the Klue supply chain attack exposed customer data held within its Salesforce environment after threat actors obtained OAuth tokens from the market intelligence platform. The I...
AI vs. AI: Can New Tech Save the Contact Center from Deepfake Fraud? BriefGlance
Klue's OAuth breach represents a critical vulnerability in the third-party integration ecosystem that CX teams depend on. On June 12, attackers exploited a compromised legacy credential within Klue's ...
Langflow, LangGraph, and LangChain—three foundational frameworks for deploying AI agents—share critical vulnerabilities that have exposed approximately 7,000 Langflow servers to active exploitation. T...
Klue's OAuth breach exposed a critical vulnerability in third-party CRM integrations, with threat actors exploiting compromised backend systems to steal OAuth tokens and gain direct access to customer...
The Klarna case exemplifies a structural shift now reshaping customer-facing work: AI handles routine queries whilst human workers absorb the complex remainder, but as contractors rather than employee...
The National Stock Exchange's identification of AI as a systemic market threat in its IPO filing signals a critical inflection point for how regulatory bodies perceive algorithmic risk—and by extensio...
Azerbaijan's National Cybersecurity Agency has exposed a sophisticated phishing campaign leveraging Freshdesk to target organisations across transport, oil and gas, international trade, and business d...
Azerbaijan's cybersecurity authority warns of large-scale Freshdesk phishing operation Report.az
Infinite Campus, a student information system serving 3,200 school districts and 11 million students across 46 US states, suffered a Salesforce-targeted breach in March 2026 that exposed personal data...
AI-Powered Cyber Threats Put Nigerian Banks on Alert Nigeria Communications Week
ServiceNow disclosed a vulnerability that permitted unauthenticated users to access customer instances, with the vendor applying patches to hosted environments on 5 June 2026 and subsequently notifyin...
Social Security chief touts customer service metrics after getting ‘right amount of staff in the right places’ Federal News Network
Why the Real A.I. Threat Is in the Back Office The New York Times