AI vs. AI: Can New Tech Save the Contact Center from Deepfake Fraud? BriefGlance
Klue's OAuth breach represents a critical vulnerability in the third-party integration ecosystem that CX teams depend on. On June 12, attackers exploited a compromised legacy credential within Klue's ...
Langflow, LangGraph, and LangChain—three foundational frameworks for deploying AI agents—share critical vulnerabilities that have exposed approximately 7,000 Langflow servers to active exploitation. T...
The Klarna case exemplifies a structural shift now reshaping customer-facing work: AI handles routine queries whilst human workers absorb the complex remainder, but as contractors rather than employee...
Klue's OAuth breach exposed a critical vulnerability in third-party CRM integrations, with threat actors exploiting compromised backend systems to steal OAuth tokens and gain direct access to customer...
The National Stock Exchange's identification of AI as a systemic market threat in its IPO filing signals a critical inflection point for how regulatory bodies perceive algorithmic risk—and by extensio...
Azerbaijan's National Cybersecurity Agency has exposed a sophisticated phishing campaign leveraging Freshdesk to target organisations across transport, oil and gas, international trade, and business d...
Infinite Campus, a student information system serving 3,200 school districts and 11 million students across 46 US states, suffered a Salesforce-targeted breach in March 2026 that exposed personal data...
AI-Powered Cyber Threats Put Nigerian Banks on Alert Nigeria Communications Week
ServiceNow disclosed a vulnerability that permitted unauthenticated users to access customer instances, with the vendor applying patches to hosted environments on 5 June 2026 and subsequently notifyin...
Social Security chief touts customer service metrics after getting ‘right amount of staff in the right places’ Federal News Network
Why the Real A.I. Threat Is in the Back Office The New York Times
OpenClaw AI agents deployed in enterprise environments proved vulnerable to phishing attacks that would be familiar to any security team, with Varonis researchers demonstrating that agents connected t...
ServiceNow disclosed a security incident on 9 June 2026 after attackers exploited an unauthenticated API endpoint to query customer instance data. The vulnerability existed in a REST endpoint at '/api...
Meta A.I. Bug Allowed Hackers to Take Over Instagram Accounts The New York Times
Hedge funds bet against call centre stocks as AI threat grows Financial Times
Instagram AI chatbot tricked by hackers to give access to others' accounts BBC
AI Customer Service Becomes a Hacker's Tool! Meta's Intelligent Assistant Is Exploited, Official Accounts of Multiple Celebrities and Organizations Are Stolen AIBase
Zendesk is sunsetting API tokens as an authentication method for Support API requests, replacing them entirely with OAuth by April 30, 2027. The deprecation unfolds across three phases: starting July ...
TTEC has launched TTEC Titan™, an AI-powered security platform designed to address the operational friction point that has constrained remote contact center scaling: securing distributed workforces wi...
IBM and Red Hat's $5 billion Project Lightwell initiative represents a fundamental shift in how enterprises must approach security infrastructure underpinning customer experience operations. The inves...
TTEC's launch of TTEC Titan™ represents a direct response to the security vulnerabilities that have become unavoidable as contact centers shift to distributed, remote-first models. The platform embeds...
Businesses accelerating AI adoption are widening their cybersecurity exposure at a time when autonomous AI agents, fragmented cloud architectures and state-backed threats are redefining enterprise ris...
Now that the enterprise risks generated by AI agents have moved from ‘content risks’ to ‘operational risks,’ organizations should rethink how security will work.