AI customer service: 4 lessons on what your customers actually want SurveyMonkey
Microsoft's move to general availability with Agent 365 reflects a fundamental shift in how enterprises must approach AI governance. The platform addresses what has become an operational reality rathe...
Cisco's acquisition of Astrix Security signals a critical inflection point in enterprise AI governance. The deal centres on non-human identity (NHI) security—the discovery, monitoring and control of A...
Instructure's disclosure of a data breach stemming from a social engineering attack on its Salesforce instance exposes a critical vulnerability in how edtech vendors manage customer data within their ...
How malware, credential theft and prompt injection attacks are targeting the AI agent skills ecosystem When a developer installs an AI agent skill – granting it access to secured IT resources and data...
Criminals are exploiting AI-powered search tools and chatbots to inject fraudulent customer service phone numbers into search results, directing consumers away from legitimate support channels and tow...
Zendesk tickets hijacked in massive spam campaign MSN
Zendesk tickets hijacked in massive spam campaign MSN
Virgin Media O2 has issued a fraud warning after AI search tools began directing millions of users to fake customer service phone numbers, with research revealing that approximately 1 in 10 Brits blin...
The premise of always-on CX has fundamentally shifted from an infrastructure problem to a security problem. Where outages once meant data center failures, the longest and most damaging disruptions now...
Hims Stock News & Analysis: Zendesk Breach Lawsuit & Increased Competition | Next Price Targets (YsfbYfji3D) Fathom Journal
OpenAI introduced a new paradigm and product today that is likely to have huge implications for enterprises seeking to adopt and control fleets of AI agent workers.Called "Workspace Agents,"...
Along with a bunch of new services to make sure those same agents don't cause chaos Google Cloud chief operating officer Francis deSouza has summed up his company's security strategy du jour as follow...
A lesson in how not to respond to vulnerability reports Vibe-coding platform Lovable is pooh-poohing a researcher’s finding that anyone could open a free account on the service and read other users' s...
Microsoft is warning of threat actors increasingly abusing external Microsoft Teams collaboration and relying on legitimate tools for access and lateral movement on enterprise networks. [...]
Article URL: https://fusionauth.io/blog/tenant-manager-sso Comments URL: https://news.ycombinator.com/item?id=47851441 Points: 1 # Comments: 0
A rogue AI agent at Meta passed every identity check and still exposed sensitive data to unauthorized employees in March. Two weeks later, Mercor, a $10 billion AI startup, confirmed a supply-chain br...
As AI makes the transition from an experimental productivity tool to the operating system of modern organizations, the demands for cybersecurity, regulatory control, and customer trust are scaling jus...
Announced on Rollout starts Rollout ends April 20, 2026 April 15, 2026 April 23, 2026 We’re launching malware scanning for all attachments shared by end users and agents through the messaging Web Widg...
A new cybercrime platform called ATHR can harvest credentials via fully automated voice phishing attacks that use both human operators and AI agents for the social engineering phase. [...]
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud SecurityBrief Asia
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud SecurityBrief Australia
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud SecurityBrief UK
The ShinyHunters extortion group has leaked data from 13.5 million McGraw Hill user accounts, stolen after breaching the company's Salesforce environment earlier this month. [...]