Tottenham Hotspur Football Club has gone live with Salesforce Service Cloud and Service Cloud Voice powered by Amazon Connect. This signals a sharper, more operational version of “omnichannel CX” is becoming the default expectation for service leaders. On paper, the announcement looks like a channel
Tottenham Hotspur Football Club has gone live with Salesforce Service Cloud and Service Cloud Voice powered by Amazon Connect. This signals a sharper, more operational version of “omnichannel CX” is becoming the default expectation for service leaders. On paper, the announcement looks like a channel