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Twilio Evolves From CPaaS Origins With Next‑Gen Customer Engagement Platform

Twilio has today announced the launch of its next-generation customer engagement platform designed for the agentic era. With Twilio SIGNAL 2026 now underway, this platform enables AI agents to participate alongside humans in real-time conversations, offering four new capabilities to act as an infra

• Twilio Evolves From CPaaS Origins With Next‑Gen Customer Engagement Platform

  CX Today 06 May 2026

  Twilio has today announced the launch of its next-generation customer engagement platform designed for the agentic era. With Twilio SIGNAL 2026 now underway, this platform enables AI agents to participate alongside humans in real-time conversations, offering four new capabilities to act as an infra

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