Contact center AI is often framed as a replacement story. UJET’s recent visits to customer contact centers suggest the sharper opportunity is much more practical: remove the work that slows agents down. That was the central thread running through CX Today’s recent conversation with Kristin King, Ch
Contact center AI is often framed as a replacement story. UJET’s recent visits to customer contact centers suggest the sharper opportunity is much more practical: remove the work that slows agents down. That was the central thread running through CX Today’s recent conversation with Kristin King, Ch